Patient Concierge | Medical Front Desk

Paycom; Round Rock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom is seeking a friendly and organized front desk/medical office receptionist to be the first point of contact for patients. You will greet callers and in-office patients, collect demographics and insurance data, and coordinate scheduling using the EMR system while matching clinician availability to patient needs.

The role requires strong communication, multitasking, and professional interaction with patients and staff, with some travel between locations.

Qualifications

• High school diploma or GED is required.
• Associates or Bachelor's degree is preferred.
• Experience in a fast-paced medical office is expected.
• Ability to use an EMR system and multi-line phone system.

Responsibilities

• Greet callers and in-office patients warmly and provide courteous service.
• Be the first point of contact for patients at our practice.
• Schedule and update patient appointments, entering demographics and insurance information.
• Confirm, cancel, reschedule, and update appointments as requested.
• Use EMR to match clinician availability with patient needs and preferences.
• Schedule accurately according to clinic guidelines; keep records up to date.
• Communicate with providers and staff about patient concerns; consult office manager on system issues.
• Complete requests from other medical offices (faxing records, etc.).
• Address patient concerns efficiently and effectively; maintain professional demeanor.
• Perform other clerical duties as assigned; some travel between locations.

Skills

Self-starter

Effective communication

Multitasking

Analytical skills

Clear telephone etiquette

Verbal clarity

Organization

Interpersonal skills

Professional attitude

Computer skills

Teamwork

Education

High school diploma or GED

Associates or Bachelor's Degree (preferred)

Tools

EMR system

Job description

Paycom is seeking a friendly and organized front desk/medical office receptionist to be the first point of contact for patients. You will greet callers and in-office patients, collect demographics and insurance data, and coordinate scheduling using the EMR system while matching clinician availability to patient needs.

The role requires strong communication, multitasking, and professional interaction with patients and staff, with some travel between locations.