Patient Experience Concierge & Billing Support

Mercy Co; Arkansas; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to serve as the primary contact for patients and visitors, handling front-desk duties and workflows to ensure a positive patient experience.

The role includes communicating patient financial responsibility, requesting and collecting payments, explaining options and assistance resources, and documenting financial conversations accurately. A high school diploma is required, and Mercy offers comprehensive benefits.

Qualifications

• Strong verbal and written communication with patients, healthcare staff and visitors.
• Proficiency in data entry and word processing.

Responsibilities

• Manage front-desk operations and patient scheduling to ensure a seamless experience.
• Explain patient financial responsibility and collect payments, including options and assistance resources.
• Document financial conversations and outcomes accurately and confidentially.
• Maintain professionalism, discretion, and empathetic, patient-centered service.

Skills

Verbal & written communication

Data entry

Customer service

Attention to detail

Confidentiality

Professionalism under pressure

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Mercy is seeking a Patient Service Representative to serve as the primary contact for patients and visitors, handling front-desk duties and workflows to ensure a positive patient experience.

The role includes communicating patient financial responsibility, requesting and collecting payments, explaining options and assistance resources, and documenting financial conversations accurately. A high school diploma is required, and Mercy offers comprehensive benefits.