Patient Services Concierge: Front Desk & Scheduling

UPMC; Wexford (Allegheny County); On-site; USD 38,000 - 48,000; Full time

Job summary

UPMC is seeking a Patient Services Representative to be the first point of contact for patients and visitors at our Wexford outpatient practice. You will greet patients, register them, verify insurance, collect payments, and schedule appointments while maintaining accurate records and supporting daily operations.

The role requires strong customer service, communication, and organizational skills, with a focus on delivering compassionate, patient-centered care in a full-time schedule during

Qualifications

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications and typing is preferred.
• Two years of experience in a medical, billing, fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with health records systems (e.g., Epic) is preferred.

Responsibilities

• Greet patients and visitors and guide them through self-arrival options or check-in at the desk.
• Register patients, verify insurance, collect payments, and update registration at checkout.
• Schedule follow-up appointments and assist with scheduling ancillary services as needed.
• Assist patients with the MyUPMC portal and explain steps to navigate the system.
• Triage and route calls, support administrative duties such as scanning records and faxing.
• Ensure HIPAA compliance and obtain signatures for treatment and financial responsibility.

Skills

Customer service

Scheduling

Communication

Organizational skills

Education

High school diploma

Tools

Epic EMR

MyUPMC portal

Job description

UPMC is seeking a Patient Services Representative to be the first point of contact for patients and visitors at our Wexford outpatient practice. You will greet patients, register them, verify insurance, collect payments, and schedule appointments while maintaining accurate records and supporting daily operations.

The role requires strong customer service, communication, and organizational skills, with a focus on delivering compassionate, patient-centered care in a full-time schedule during