Patient Services Representative

UPMC; Pittsburgh (Allegheny County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

No weekends

Weekday schedule

Job summary

UPMC is seeking a Patient Services Representative at 200 Delafield Road, Pittsburgh, PA 15215. The role serves as the first contact for patients and visitors, delivering exceptional service while assisting with scheduling, registration and insurance verification in a fast-paced healthcare setting.

The position is full-time, Monday through Friday, 7:30 a.m. to 4:00 p.m., with no weekends and a strong emphasis on patient experience, accuracy, and team collaboration.

Qualifications

• Completion of high school graduation or equivalent is required.
• Two years of experience in medical/billing/customer service preferred.
• Knowledge of medical terminology preferred.
• Experience with Medipac, Epic or similar health records systems preferred.
• Proficient with PC applications, office equipment and typing skills preferred.

Responsibilities

• Greet patients and visitors warmly and assist with check-in/check-out.
• Schedule appointments and register patients, verify and collect copays.
• Verify insurance benefits and assist with financial responsibilities.
• Distribute calls and triage to appropriate areas or providers.
• Support administrative tasks including scanning and faxing documents.

Skills

Customer service

Appointment scheduling

Registration

Insurance verification

Billing support

HIPAA compliance

Cash handling / copays

Communication

Portal navigation

Biometrics enrollment

Epic familiarity

Education

High school diploma or equivalent

Tools

Epic

Medipac

Biometrics system

Office equipment

Job description

Join our team as a Patient Services Representative at 200 Medical Arts Building, Suite 2040, 200 Delafield Road, Pittsburgh, PA 15215. In this patient-facing role, you will serve as the first point of contact for patients and visitors, providing exceptional customer service while assisting with appointment scheduling, registration, insurance verification, check-in/check-out activities, and other administrative support functions. The ideal candidate is organized, detail-oriented, and committed to delivering a positive patient experience in a fast-paced healthcare environment. This full-time position offers a consistent Monday through Friday schedule from 7:30 a.m. to 4:00 p.m. with no weekends, providing excellent work-life balance.

Responsibilities:

• provide a warm greeting for all patientsGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preferenceCollect copayments and any other applicable patient payments at the point of serviceConfirm and/or update patient registration information at checkoutSchedule follow-up appointments within the practice at checkoutSchedule or connect patient to resources to schedule for ancillary services at checkoutHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.Register patients in Biometrics (fingerprint recognition) program and explain benefitsPromote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as neededConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiriesObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulationsAppropriately distribute / triage phone calls to other areas and / or clinical providersAssist with administrative duties in the office including but not limited to scanning of medical records and faxingStays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran