Patient Services Representative

UPMC; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

UPMC in Wexford, PA is seeking a Patient Services Representative to be the first point of contact for patients and visitors. You will greet patients, schedule appointments, register patients, verify insurance, and support daily outpatient operations.

The role requires strong customer service, clear communication, and organizational skills. You will assist with cash collection, HIPAA compliance, and help patients navigate the MyUPMC portal, ensuring a smooth and compassionate patient experience.

Qualifications

• Strong customer service, communication, and organizational skills.

Responsibilities

• Greet patients and guide them through check-in or assist at the desk.
• Schedule appointments, register patients, and verify insurance.
• Assist with financial responsibilities, HIPAA compliance, and portal navigation.

Skills

Customer service

Communication

Organizational skills

Job description

Join our team as a Patient Services Representative at 12680 Perry Highway, Suite 201, Wexford, PA, where you will serve as the first point of contact for patients and visitors while helping ensure a positive and seamless patient experience. In this role, you will greet patients, schedule appointments, manage registration and insurance verification, handle incoming calls, maintain accurate patient records, and support the daily operations of a busy outpatient practice. The ideal candidate will possess strong customer service, communication, and organizational skills, with a commitment to delivering compassionate, patient-centered care. This position offers a full-time schedule during normal business hours in a collaborative and supportive healthcare environment.

Responsibilities:

• provide a warm greeting for all patientsGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preferenceCollect copayments and any other applicable patient payments at the point of serviceConfirm and/or update patient registration information at checkoutSchedule follow-up appointments within the practice at checkoutSchedule or connect patient to resources to schedule for ancillary services at checkoutHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.Register patients in Biometrics (fingerprint recognition) program and explain benefitsPromote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as neededConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiriesObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulationsAppropriately distribute / triage phone calls to other areas and / or clinical providersAssist with administrative duties in the office including but not limited to scanning of medical records and faxingStays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.