Patient Services Concierge – Scheduling, Check-In & Portal Help

UPMC; Harrisburg (Dauphin County); On-site; USD 36,000 - 46,000; Full time

Job summary

UPMC Weight Management in Harrisburg, PA is seeking a Patient Services Representative to join our team. You will help create a smooth patient experience from scheduling through check-in and checkout, greet patients warmly, assist with registration, insurance verification, and portal navigation.

The role requires attention to detail, empathy, and strong organizational skills to guide patients through appointments and services, connect them with resources, and support the clinical team in

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through use of self-arrival technology or check in patients at the desk, depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients to resources to schedule ancillary services at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understand the principles of service recovery and be both empowered and responsible for taking appropriate action to recover from service that does not meet the expectations of the UPMC Experience.
• Register patients in the Biometrics (fingerprint recognition) program and explain benefits.
• Promote the MyUPMC patient portal and assist patients with registration when applicable.
• Assist patients in understanding financial responsibility and connect them to advocacy resources as needed.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain the signature of the patient or family member for consent to treatment and financial responsibility, following Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• Appropriately distribute/triage phone calls to other areas and/or clinical providers.
• Assist with administrative duties in the office, including but not limited to scanning medical records and faxing.
• Stay informed on the navigation and usability of the UPMC Patient Portal; confidently and clearly communicate what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.

Job description

UPMC Weight Management in Harrisburg, PA is seeking a Patient Services Representative to join our team. You will help create a smooth patient experience from scheduling through check-in and checkout, greet patients warmly, assist with registration, insurance verification, and portal navigation.

The role requires attention to detail, empathy, and strong organizational skills to guide patients through appointments and services, connect them with resources, and support the clinical team in