Patient Services Representative

UPMC; Wexford (Allegheny County); On-site; USD 38,000 - 48,000; Full time

Job summary

UPMC is seeking a Patient Services Representative to be the first point of contact for patients and visitors at our Wexford outpatient practice. You will greet patients, register them, verify insurance, collect payments, and schedule appointments while maintaining accurate records and supporting daily operations.

The role requires strong customer service, communication, and organizational skills, with a focus on delivering compassionate, patient-centered care in a full-time schedule during

Qualifications

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications and typing is preferred.
• Two years of experience in a medical, billing, fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with health records systems (e.g., Epic) is preferred.

Responsibilities

• Greet patients and visitors and guide them through self-arrival options or check-in at the desk.
• Register patients, verify insurance, collect payments, and update registration at checkout.
• Schedule follow-up appointments and assist with scheduling ancillary services as needed.
• Assist patients with the MyUPMC portal and explain steps to navigate the system.
• Triage and route calls, support administrative duties such as scanning records and faxing.
• Ensure HIPAA compliance and obtain signatures for treatment and financial responsibility.

Skills

Customer service

Scheduling

Communication

Organizational skills

Education

High school diploma

Tools

Epic EMR

MyUPMC portal

Job description

Join our team as a Patient Services Representative at 12680 Perry Highway, Suite 201, Wexford, PA, where you will serve as the first point of contact for patients and visitors while helping ensure a positive and seamless patient experience. In this role, you will greet patients, schedule appointments, manage registration and insurance verification, handle incoming calls, maintain accurate patient records, and support the daily operations of a busy outpatient practice. The ideal candidate will possess strong customer service, communication, and organizational skills, with a commitment to delivering compassionate, patient-centered care. This position offers a full-time schedule during normal business hours in a collaborative and supportive healthcare environment.

Responsibilities:

• provide a warm greeting for all patientsGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preferenceCollect copayments and any other applicable patient payments at the point of serviceConfirm and/or update patient registration information at checkoutSchedule follow-up appointments within the practice at checkoutSchedule or connect patient to resources to schedule for ancillary services at checkoutHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.Register patients in Biometrics (fingerprint recognition) program and explain benefitsPromote MyUPMC patient portal and assist patients in registration when applicable

• Assist patients in education of financial responsibility and connect them to advocacy resources as neededConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiriesObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulationsAppropriately distribute / triage phone calls to other areas and / or clinical providersAssist with administrative duties in the office including but not limited to scanning of medical records and faxingStays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.

• Completion of high school graduate or equivalent is required.

• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

• Two years of experience in a medical / billing / fiscal or customer service function is preferred.

• Knowledge of medical terminology is preferred.

• Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran