Patient Services Concierge — Front Desk & Scheduling

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free parking

Excellent benefits

Growth opportunities

Friendly team

Pleasant environment

Job summary

UPMC Mercy Health Center in Pittsburgh is seeking a full-time Patient Service Representative for the Complete Primary Care Associates – Brentwood team. The role greets patients, guides self-check-in, collects copayments, updates registrations, and schedules follow‑up appointments.

Travel up to 25% to assist other offices; benefits include a renovated space, free parking, opportunities for growth, and a friendly team environment to deliver the UPMC Experience across practices and hospitals.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
• Provide follow-up to unresolved patient questions or needs to ensure continuity of care.

Job description

UPMC Mercy Health Center in Pittsburgh is seeking a full-time Patient Service Representative for the Complete Primary Care Associates – Brentwood team. The role greets patients, guides self-check-in, collects copayments, updates registrations, and schedules follow‑up appointments.

Travel up to 25% to assist other offices; benefits include a renovated space, free parking, opportunities for growth, and a friendly team environment to deliver the UPMC Experience across practices and hospitals.