Patient Services Concierge Front Desk & Scheduling

Valleygate Dental Surgery Center of Fayetteville LLC; Fayetteville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Valleygate Dental Surgery Centers is seeking a Receptionist to manage the front desk and perform a variety of administrative tasks. You will be the first point of contact for patients and visitors, welcoming them warmly and directing inquiries.

The role requires strong communication, multitasking, and organizational skills. You will handle scheduling, verify insurance information, and coordinate with clinical staff to keep the office running smoothly.

Qualifications

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; certification in Healthcare Front Office Administration is a plus.
• Bilingual preferred (English/Spanish) but not required

Responsibilities

• Greets patients and visitors in a friendly manner.
• Answers telephone and intercom quietly and courteously.
• Operates multi-line phones and enters patient information into the computer.
• Schedules, cancels, and confirms appointments per established policies.
• Coordinates front-desk activities and communicates with clinical staff.
• Maintains patient confidentiality and assists with insurance information as needed.

Skills

Customer service attitude

Multitasking

Time management

Organizational skills

Communication skills

Professionalism

Proactive problem solving

Bilingual

Education

High school degree

Healthcare Front Office Certification (preferred)

Tools

Microsoft Office Suite

Job description

Valleygate Dental Surgery Centers is seeking a Receptionist to manage the front desk and perform a variety of administrative tasks. You will be the first point of contact for patients and visitors, welcoming them warmly and directing inquiries.

The role requires strong communication, multitasking, and organizational skills. You will handle scheduling, verify insurance information, and coordinate with clinical staff to keep the office running smoothly.