Patient Concierge — Front Desk & Care Experience

Concierge Dental Group; Buffalo (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Concierge Dental Group is seeking a Patient Concierge to be the welcoming first point of contact for patients, ensuring a seamless experience from the very first interaction.

The role involves communicating with patients, addressing inquiries, maintaining records, and coordinating appointments while upholding privacy and security standards. A dental office background and strong communication skills are valued. Competitive salary and benefits are offered.

Qualifications

• Experience in a dental office; knowledge of dental insurance is a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly demeanor.
• Proficiency in scheduling software and office tools.

Responsibilities

• Communicate promptly and clearly with patients via phone, email, or other methods.
• Address patient inquiries, concerns, and requests in a friendly and informative manner.
• Maintain accurate records of patient interactions, schedules, and follow-ups.
• Ensure patient data is securely stored and compliant with privacy regulations.
• Coordinate patient appointments within dental providers schedules and treatment room availability.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Organizational skills

Customer service experience

Tools

Scheduling software

Office tools

Job description

Concierge Dental Group is seeking a Patient Concierge to be the welcoming first point of contact for patients, ensuring a seamless experience from the very first interaction.

The role involves communicating with patients, addressing inquiries, maintaining records, and coordinating appointments while upholding privacy and security standards. A dental office background and strong communication skills are valued. Competitive salary and benefits are offered.