Dental Front Desk: Patient Care & Scheduling Pro

Smile Avenue Family Dentistry; Cypress (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance options

Paid time off (PTO)

Opportunities for professional growth

Supportive team environment focused on

Job summary

Smile Avenue Family Dentistry is seeking a friendly Front Office Coordinator to support appointment scheduling, patient check-in, and front-desk operations. You will help book, reschedule, or cancel visits and ensure a welcoming experience for every patient.

This role involves updating patient records, assisting with forms, handling basic billing tasks, coordinating referrals, and communicating with insurance companies. A patient-first approach and strong organizational skills are essential.

Qualifications

• High school diploma or GED required.
• Certification in office or medical administration is helpful.
• Dental office experience preferred.
• Familiarity with dental terminology.
• Proficiency with dental practice management software (Dentrix).
• Strong administrative procedures knowledge.
• Excellent telephone etiquette and professional communication.
• Outstanding organization and attention to detail.
• Customer-service oriented with a patient-first approach.

Responsibilities

• Greet patients warmly at the front desk.
• Schedule, reschedule, and cancel appointments accurately and efficiently.
• Enter and update patient information in the system to keep records current.
• Assist patients with completing necessary forms and front-desk paperwork.
• Prepare dental staff charts and organize daily routines for the day.
• Track treatments and update patient data as needed.
• Set up follow-up appointments and send reminders for continuity of care.
• Answer patient questions promptly and clearly.
• Coordinate referrals to other dental professionals when appropriate.
• Contact insurance companies to confirm co-pay needs and coverage details.
• Verify payment methods and collect payments including billing statements.
• Support daily office operations, including phones, photocopying, filing, and faxing.

Skills

Customer service

Phone etiquette

Organizational skills

Attention to detail

Patient-first approach

Education

High school diploma or GED

Office/medical administration certification

Tools

Dentrix

Job description

Smile Avenue Family Dentistry is seeking a friendly Front Office Coordinator to support appointment scheduling, patient check-in, and front-desk operations. You will help book, reschedule, or cancel visits and ensure a welcoming experience for every patient.

This role involves updating patient records, assisting with forms, handling basic billing tasks, coordinating referrals, and communicating with insurance companies. A patient-first approach and strong organizational skills are essential.