Dental Front Desk Coordinator — Patient Experience & Scheduling

Shared Practices Group; Missouri; Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

Shared Practices Group is seeking a Dental Front Desk Coordinator to create a welcoming, organized front-office experience for patients. The role emphasizes patient communication, scheduling, and administrative support to keep daily operations running smoothly.

Responsibilities include greeting patients, answering calls, explaining appointment details, and maintaining a calm environment. The position supports front and clinical teams with documentation, scheduling, and general office tasks.

Formación

• Strong customer service and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfort with computers, scheduling software, and basic office technology.
• Professional appearance and demeanor.

Responsabilidades

• Greet patients and assist with check-in and check-out.
• Answer incoming calls, respond to inquiries, and maintain a friendly, professional tone.
• Communicate appointment details, office policies, and general visit flow.
• Support a positive and calm environment for patients throughout their visit.
• Schedule, confirm, reschedule, and follow up on patient appointments.
• Maintain an organized and optimized schedule to support provider productivity.
• Coordinate recall, follow-ups, and unscheduled treatment appointments.
• Assist with daily office flow and communication between front and clinical teams.
• Maintain accurate patient records and documentation in the practice management system.
• Ensure patient forms and information are completed and up to date.
• Support general administrative tasks including data entry, filing, scanning, and correspondence.
• Maintain a clean, organized, and professional front desk and reception area.

Conocimientos

Customer service

Interpersonal communication

Organizational skills

Multitasking

Herramientas

Scheduling software

Descripción del empleo

Shared Practices Group is seeking a Dental Front Desk Coordinator to create a welcoming, organized front-office experience for patients. The role emphasizes patient communication, scheduling, and administrative support to keep daily operations running smoothly.

Responsibilities include greeting patients, answering calls, explaining appointment details, and maintaining a calm environment. The position supports front and clinical teams with documentation, scheduling, and general office tasks.