Dental Receptionist - Patient Concierge & Front Desk

EASTERN DENTAL OF PASSAIC ESSEX LLC; Clifton (NJ); On-site; USD 35,000 - 42,000; Full time

Job summary

Eastern Dental is seeking a Dental Receptionist to join our front desk team. You will be the first point of contact for patients, greeting them warmly, answering calls, scheduling appointments, and assisting with patient questions and sign-ins.

You’ll post charges and payments, maintain the waiting area, and support the front desk with insurance inquiries. The ideal candidate brings professional phone experience, customer service skills, strong communication, and the ability to multi-task in a

Qualifications

• Experience answering the telephone in a professional environment.
• Experience in the Dental or Healthcare Industry is required.
• Proven customer service skills.
• Strong communication and multi-tasking skills.
• Knowledge of insurance plans preferred.
• Experience with Denticon is preferred.

Responsibilities

• Greet patients upon arrival and departure.
• Respond to patient questions and escalate when needed.
• Answer telephones, schedule and confirm appointments, and manage front desk voicemail.
• Follow up on no-shows and cancellations.
• Register patients from sign-in sheet.
• Post charges and payments to patient accounts.
• Maintain the waiting area for patients.
• Perform other tasks as necessary.

Skills

Customer service

Communication

Multi-tasking

Tools

Denticon

Job description

Eastern Dental is seeking a Dental Receptionist to join our front desk team. You will be the first point of contact for patients, greeting them warmly, answering calls, scheduling appointments, and assisting with patient questions and sign-ins.

You’ll post charges and payments, maintain the waiting area, and support the front desk with insurance inquiries. The ideal candidate brings professional phone experience, customer service skills, strong communication, and the ability to multi-task in a