Dental Front Desk & Patient Experience Lead

Guardian Dentistry Partners; Cary (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Guaranteed Hourly Rate

Paid Vacation & Holidays

401k with matching contributions

Benefits for 30+ hours

Health, dental, vision plan

Life Insurance

Disability Insurance

Flexible Schedules

Job summary

Alliance Dentistry is seeking a friendly, organized Front Desk receptionist to greet patients, manage phones, and schedule doctors. You will be the first face patients see, delivering a welcoming experience while handling basic billing questions and insurance verifications.

The role emphasizes multitasking in a fast-paced office, with a focus on accuracy, patient care, and teamwork to maintain a smooth day-to-day operation.

Qualifications

• 2–3 years of front desk experience preferred.
• Associates degree preferred.
• Professional demeanor and strong work ethic.
• Excellent communication and interpersonal skills.
• Motivated to provide the best patient care.

Responsibilities

• Completes daily insurance verifications for all scheduled patients.
• Greet patients by first name and assist them during visits.
• Serve as the face of the company and assist callers and visitors.
• Confirm future appointments.
• Assist patients with billing questions.
• Submit insurance claims with proper attachments and narratives.
• Follow up with unscheduled recare/treatment appointments.

Skills

communication

interpersonal skills

professionalism

experience (2-3 years)

driven personality

Education

Associates Degree

Job description

Alliance Dentistry is seeking a friendly, organized Front Desk receptionist to greet patients, manage phones, and schedule doctors. You will be the first face patients see, delivering a welcoming experience while handling basic billing questions and insurance verifications.

The role emphasizes multitasking in a fast-paced office, with a focus on accuracy, patient care, and teamwork to maintain a smooth day-to-day operation.