Patient Experience Coordinator - Front Desk & Scheduling

Mercy; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive patient experience by managing front desk operations and workflows.

Education requirement is a high school diploma or equivalent, with a preference for one year of medical office experience. The role emphasizes strong communication, data entry, confidentiality, and the ability to work under pressure in a healthcare setting.

Qualifications

• Education: High school diploma or equivalent.
• 1 year medical office experience (preferred).
• Strong communication skills and customer service mindset.
• Ability to handle confidential information with discretion.
• Proficiency with basic computer skills and data entry.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a seamless patient experience.
• Schedule appointments and process documentation accurately.
• Maintain patient confidentiality in accordance with privacy policies.
• Adapt to changing situations and complete clinic front desk training post-hire.

Skills

Verbal communication

Written communication

Data entry

Customer service

Accuracy

Confidentiality

Under pressure

Education

High school diploma or equivalent

One year medical-office experience

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive patient experience by managing front desk operations and workflows.

Education requirement is a high school diploma or equivalent, with a preference for one year of medical office experience. The role emphasizes strong communication, data entry, confidentiality, and the ability to work under pressure in a healthcare setting.