Patient Services Concierge - Front Desk & Check-In

Clearway Pain Solutions; Dundalk, Northern (MD, KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health benefits

PTO

Holidays

401(k)

Job summary

Clearway Pain Solutions is seeking a Front Desk Representative in Dundalk, MD to ensure smooth patient flow, collect insurance demographics, register patients, and manage check-in/out processes within the EMR. You will greet patients, answer questions, and coordinate with clinical staff.

The role emphasizes confidential handling of information, accurate money collection, scheduling, and supporting Phreesia tablets and forms.

Qualifications

• High School Diploma or equivalent.
• Strong computer skills with MS Office.
• Excellent written and oral communication.
• Ability to work with doctors and staff.
• Flexible schedule and multi-tasking skills.
• Ability to handle money accurately.
• Must follow verbal and written instructions.
• HIPAA awareness and professional demeanor.

Responsibilities

• Facilitates patient flow and data collection at arrival.
• Registers patients and handles financial services in EMR.
• Collects co-pays and reconciles money daily.
• Schedules follow-up appointments per guidelines.
• Answers inquiries and greets patients.
• Maintains waiting area cleanliness and documentation.
• Assists with Phreesia tablets and forms.
• Performs other duties as assigned.

Skills

MS Word

MS Excel

MS PowerPoint

MS Outlook

Customer service

Communication

Teamwork

Attention to detail

Money handling

Education

High School Diploma

Associate’s Degree

Tools

EMR (Electronic Medical Record)

Job description

Clearway Pain Solutions is seeking a Front Desk Representative in Dundalk, MD to ensure smooth patient flow, collect insurance demographics, register patients, and manage check-in/out processes within the EMR. You will greet patients, answer questions, and coordinate with clinical staff.

The role emphasizes confidential handling of information, accurate money collection, scheduling, and supporting Phreesia tablets and forms.