Patient Experience Concierge — Front Desk

QualDerm Partners; Zanesville (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Wellness Plans

Employee Assistance Program (EAP)

Exclusive Employee Discounts

Referral Bonus Program

Job summary

QualDerm Partners in the United States is seeking a Front Office Receptionist to support patient access and smooth clinic flow. You will register patients, verify insurance, and enter data in the EMR while delivering exceptional customer service to physicians, patients, and family members.

The role emphasizes accuracy, professionalism, and confidentiality; duties include greeting patients, managing appointments, checking in and out, and coordinating with the Billing Department as needed.

Qualifications

• High School Diploma required.
• Associates Degree preferred.
• 1 year customer service experience in health care office preferred.

Responsibilities

• Greet patients and visitors and direct inquiries.
• Register patients in the Practice Management System (EMR).
• Verify insurance eligibility and identify payer sources.
• Schedule appointments and manage no-show reminders.
• Collect copays and balances at check-in/out.
• Maintain a clean and organized reception area.
• Protect patient confidentiality and comply with policies.
• Provide courteous, knowledgeable support to providers and staff.

Skills

Customer service

Education

High School Diploma

Associates Degree

Job description

QualDerm Partners in the United States is seeking a Front Office Receptionist to support patient access and smooth clinic flow. You will register patients, verify insurance, and enter data in the EMR while delivering exceptional customer service to physicians, patients, and family members.

The role emphasizes accuracy, professionalism, and confidentiality; duties include greeting patients, managing appointments, checking in and out, and coordinating with the Billing Department as needed.