Patient Services Associate - Front Desk & Scheduling

The Howard University; United States; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness (medical, dental, &.

PTO & holidays

403(b) with company match

Tuition reimbursement

Career advancement

Wellness programs

Commuter benefits

Vibrant company culture

Job summary

The Howard University Hospital Faculty Practice Plan is seeking a front office assistant to greet patients, schedule appointments, verify insurance, and collect payments. You will support the dental faculty and staff while delivering high-quality patient service in a busy office environment.

Ideal candidates have a High School diploma or GED and 1–3 years of general work experience, with strong communication and math skills to handle registrations and payments efficiently.

Qualifications

• High School diploma or GED required; 1–3 years of general work experience preferred.
• AA/AS may substitute for 4 years of required experience; BA/BS may substitute for up to 4 years.

Responsibilities

• Greets and directs patients for appointments and information with excellent customer service.
• Answers phones, screens calls, takes messages, and schedules appointments in Axium system.
• Ensures timely appointments based on urgency and patient needs.

Skills

Customer service

Communication

Scheduling

Insurance verification

Education

High School diploma or GED

Job description

The Howard University Hospital Faculty Practice Plan is seeking a front office assistant to greet patients, schedule appointments, verify insurance, and collect payments. You will support the dental faculty and staff while delivering high-quality patient service in a busy office environment.

Ideal candidates have a High School diploma or GED and 1–3 years of general work experience, with strong communication and math skills to handle registrations and payments efficiently.