Patient Services Concierge - Front Desk

Clearway Pain; Stevensville (MD); On-site; USD 23,000 - 26,000; Full time

Job summary

Clearway Pain in Stevensville, MD seeks a Front Desk Representative to support patient intake, registration, and scheduling. You will manage insurance demographics, collect payments, and enter data into the EMR.

The role requires strong communication, attention to detail, and ability to work with a diverse patient population. Responsibilities include assisting patients with EMR processes, confirming appointments and updating records, handling inquiries, and maintaining an orderly waiting area.

Qualifications

• Must have knowledge of Internet and Microsoft Office software.
• Excellent written and oral communication skills.
• Ability to work independently as well as within a team.
• Must be able to accurately collect and maintain money.
• Must be able to follow verbal and written instructions.
• Experience with EMR preferred.

Responsibilities

• Perform patient registration, financial services and data entry in EMR.
• Assist patients with Phreesia tablets and forms as needed.
• Collect co-pays and balances, and reconcile money daily.
• Schedule and coordinate appointments in EMR and via phone/portal.
• Ensure paperwork and documentation are current at time of service.
• Handle phone inquiries and direct callers appropriately.
• Maintain waiting area cleanliness and assist with trainings as required.

Skills

Customer service

Education

High School Diploma

Associate’s Degree

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Clearway Pain in Stevensville, MD seeks a Front Desk Representative to support patient intake, registration, and scheduling. You will manage insurance demographics, collect payments, and enter data into the EMR.

The role requires strong communication, attention to detail, and ability to work with a diverse patient population. Responsibilities include assisting patients with EMR processes, confirming appointments and updating records, handling inquiries, and maintaining an orderly waiting area.