Patient Services Front Desk Specialist

PhyNet Dermatology LLC; Henderson (NV); On-site; USD 36,000 - 46,000; Full time

Job summary

PhyNet Dermatology LLC is seeking a Patient Services Representative - Front Desk to join our healthcare team in Henderson, NV. You will manage patient registration, appointment scheduling, and clinical call coordination across multiple practices, contributing to efficient operations and an outstanding patient experience.

The ideal candidate has 0-1 years of customer service experience, is comfortable with billing processes, and can navigate multiple computer systems.

Qualifications

• Greet patients and manage registration and scheduling with high service standards.
• Assist patients with forms and paperwork for accuracy and completeness.
• Coordinate and triage calls to appropriate departments or staff.
• Maintain a clean, organized front desk and lobby for a positive first impression.
• Support billing processes and understand services offered by practitioners.
• Maintain accurate referral information and up-to-date patient charts.

Responsibilities

• Greet patients, register, and schedule appointments while delivering excellent service.
• Coordinate clinical calls and route inquiries to the correct department.
• Assist patients with forms and ensure documents are complete and accurate.
• Keep the front desk and waiting areas clean and welcoming.
• Escalate patient concerns to appropriate team members to maintain satisfaction.
• Support referral processing and accurate charting of patient records.

Skills

Customer service

Multitasking

Effective communication

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Computer systems navigation

Job description

PhyNet Dermatology LLC is seeking a Patient Services Representative - Front Desk to join our healthcare team in Henderson, NV. You will manage patient registration, appointment scheduling, and clinical call coordination across multiple practices, contributing to efficient operations and an outstanding patient experience.

The ideal candidate has 0-1 years of customer service experience, is comfortable with billing processes, and can navigate multiple computer systems.