Patient Services Concierge — Front Desk

Hugh Chatham Health, Inc.; Charlotte (NC); On-site; USD 27,000 - 41,000; Part time

Benefits offered by this job

Health insurance

Retirement plans

Educational assistance

Paid time off

Parental leave

Job summary

Advocate Health is seeking a part-time Patient Access/Registration role in Charlotte, NC. The position involves patient registration, insurance verification, scheduling, and front desk responsibilities to ensure a smooth patient experience.

Candidates should have a high school diploma or GED, computer experience, and customer relations background. Medical Records Software experience is preferred, with opportunities for professional growth within Advocate Health.

Qualifications

• High School Diploma or GED required; computer experience required.
• Customer relations experience required; front desk software experience preferred.
• Experience with Medical Records Software preferred; front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, and desk activities.
• Encourage front-end technology use during the registration process.
• Maintain confidential patient information and assist billing as needed.
• Demonstrate knowledge of emergency codes and applicable healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency items.

Skills

Customer service

Interpersonal skills

Registration management

Insurance verification

Scheduling

Cash handling

Teamwork

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is seeking a part-time Patient Access/Registration role in Charlotte, NC. The position involves patient registration, insurance verification, scheduling, and front desk responsibilities to ensure a smooth patient experience.

Candidates should have a high school diploma or GED, computer experience, and customer relations background. Medical Records Software experience is preferred, with opportunities for professional growth within Advocate Health.