Patient Care Concierge & Front Desk Specialist

Advocate Health Care; Charlotte (NC); On-site; USD 27,000 - 41,000; Part time

Benefits offered by this job

Health benefits

Flexible Spending Accounts

Education Assistance

Paid Time Off

Job summary

Advocate Health is seeking an outpatient registration professional to support patient enrollment and scheduling at the Carolinas Rehab location. This role focuses on accurate data entry, insurance verification, and delivering a positive patient experience in a fast-paced setting.

The position requires a high school diploma or GED, basic computer skills, and prior front desk or customer service experience. Schedule includes weekdays with varied hours in a part-time capacity.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Provide patient registration and scheduling services.
• Demonstrates compassionate customer service to create a positive patient experience.
• Interact with patients and families in sensitive situations with professionalism.
• Assist billing functions and direct to appropriate billing office.
• Maintain accurate patient information and insurance data during encounters.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is seeking an outpatient registration professional to support patient enrollment and scheduling at the Carolinas Rehab location. This role focuses on accurate data entry, insurance verification, and delivering a positive patient experience in a fast-paced setting.

The position requires a high school diploma or GED, basic computer skills, and prior front desk or customer service experience. Schedule includes weekdays with varied hours in a part-time capacity.