Patient Services Concierge: Front Desk & Care

Advocate Health; Charlotte (NC); On-site; USD 27,000 - 41,000; Part time

Job summary

Advocate Health in Charlotte, NC is seeking a part-time Front Desk/Registration Clerk for the Carolinas Rehab outpatient program. The role involves patient check-in, insurance verification, scheduling, and billing-related tasks in a fast-paced outpatient environment.

Strong customer service, interpersonal skills, and basic computer experience are required. High school diploma or GED is mandatory; experience with medical records software is a plus.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment and works well on a team or independently.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities with accuracy.
• Encourages patient use of front-end technology during the registration process.
• Maintains confidential patient information including insurance and billing throughout encounters; assists billing as needed.
• Demonstrates familiarity with emergency codes and applicable healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Front desk

Education

High School Diploma or GED

Job description

Advocate Health in Charlotte, NC is seeking a part-time Front Desk/Registration Clerk for the Carolinas Rehab outpatient program. The role involves patient check-in, insurance verification, scheduling, and billing-related tasks in a fast-paced outpatient environment.

Strong customer service, interpersonal skills, and basic computer experience are required. High school diploma or GED is mandatory; experience with medical records software is a plus.