Patient Experience Concierge

Mercy; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive, seamless experience at the front desk. The role requires attention to detail, strong communication, and the ability to handle inquiries with professionalism.

Ideal candidates will have a high school diploma, basic computer skills, and a focus on patient privacy. Training will be provided to support success in a busy clinical setting.

Qualifications

• Strong verbal and written communication is essential.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills with empathy and professionalism.
• Accuracy and attention to detail for entering patient information and scheduling.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptable and able to handle unexpected situations calmly.
• Attend and complete Front Desk Training post-hire.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and patient workflows.
• Maintain patient privacy and accurate documentation.

Skills

Verbal communication

Written communication

Data entry

Customer service

Professional demeanor

Discretion/privacy

Under pressure

Education

High school diploma or equivalent

Tools

Word processing

Job description

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive, seamless experience at the front desk. The role requires attention to detail, strong communication, and the ability to handle inquiries with professionalism.

Ideal candidates will have a high school diploma, basic computer skills, and a focus on patient privacy. Training will be provided to support success in a busy clinical setting.