Patient Services Concierge

Oncology Voice Network LLC; Marion (NC); Hybrid; USD 22,000 - 34,000; Full time

Job summary

The American Oncology Network in Marion, NC, is seeking a Patient Services Specialist to provide high-quality front-end patient support. You will manage patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service.

Responsibilities include greeting patients, verifying identities, updating demographics, posting payments, and coordinating with physicians and the care team across multiple locations in a fast-paced

Qualifications

• Customer service focus with attention to detail and multitasking ability.
• Proficiency in MS Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and caregivers professionally and verify identity.
• Schedule and manage patient appointments and referrals.
• Create and maintain patient charts in the EMR and billing systems.
• Process and post patient payments and co-pays; communicate with Financial Counselor.
• Ensure compliance with HIPAA and organizational policies across multiple sites.

Skills

Interpersonal skills

Communication

Critical thinking

Organizational skills

Multitasking

MS Office (Word, Excel, PowerPoint,Out

Education

High School Diploma

Associates degree

Job description

The American Oncology Network in Marion, NC, is seeking a Patient Services Specialist to provide high-quality front-end patient support. You will manage patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service.

Responsibilities include greeting patients, verifying identities, updating demographics, posting payments, and coordinating with physicians and the care team across multiple locations in a fast-paced