Patient Services Concierge

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital; Lake Forest (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Excellent health/dental/vision

Life insurance

Paid time off

Job summary

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital is seeking a Patient Service Representative to support patient check-in/check-out, registration, and billing processes on-site at the Lake Forest hospital campus. The role emphasizes exemplary customer service as patients and guests navigate visits, with schedule Monday through Friday, start times 7:30am–8:30am and end times 4:30pm–5:30pm.

Responsibilities include greeting patients, updating insurance/demographics, collecting

Qualifications

• Requires high school diploma or GED and up to 2 years of customer service experience.
• Preferred Bachelor's degree and healthcare experience are a plus.
• Knowledge of medical terminology is beneficial.
• Bilingual ability is a plus.

Responsibilities

• Greets and checks in/out patients and guests, confirming identities and providing visit information.
• Completes registration, updates demographics/insurance, and obtains consents as needed.
• Collects co-pays and payments, posts payments, and performs end-of-day cash handling.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

Bachelor's degree

Job description

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital is seeking a Patient Service Representative to support patient check-in/check-out, registration, and billing processes on-site at the Lake Forest hospital campus. The role emphasizes exemplary customer service as patients and guests navigate visits, with schedule Monday through Friday, start times 7:30am–8:30am and end times 4:30pm–5:30pm.

Responsibilities include greeting patients, updating insurance/demographics, collecting