Patient Services Scheduler & Concierge

Northwestern Medicine; Woodstock (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwestern Medicine in Woodstock, IL seeks a Patient Services Representative to greet patients, register them, verify insurance, and collect payments while maintaining patient confidentiality. The role supports scheduling and daily office operations to ensure a smooth patient flow and accurate record keeping.

Ideal candidates have a high school diploma or GED, plus 0–2 years in customer service; preferred are those with a bachelor’s degree and familiarity with medical terminology.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Greet patients and register them, verify insurance, collect co-pays and balances.
• Update patient and company demographics in the system.
• Answer phones and schedule appointments.
• Direct and document patient calls as needed.
• Coordinate outside testing for patients.
• Ensure patient information and records are accurate and confidential.

Skills

Customer service

Communication

Phone etiquette

Attention to detail

Epic EMR familiarity

Education

High School Diploma or GED

Bachelor’s degree

Tools

MS Office

Epic EMR

Job description

Northwestern Medicine in Woodstock, IL seeks a Patient Services Representative to greet patients, register them, verify insurance, and collect payments while maintaining patient confidentiality. The role supports scheduling and daily office operations to ensure a smooth patient flow and accurate record keeping.

Ideal candidates have a high school diploma or GED, plus 0–2 years in customer service; preferred are those with a bachelor’s degree and familiarity with medical terminology.