Patient Access & Scheduling Specialist

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital; Glenview (IL); On-site; USD 38,000 - 57,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

Matching 401(k)

Excellent medical, dental and vision

Life insurance

Paid time off

Holiday pay

Job summary

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital is seeking a Patient Access Specialist to join our NMHC team. You will be the first point of contact, scheduling visits, validating insurance, and ensuring accurate demographic data.

You will uphold HIPAA, deliver exceptional customer service, coordinate with departments, and help patients navigate our registration and billing processes. This on-site role requires 2–3 years of medical office or customer service experience and a

Qualifications

• High school diploma or equivalent required.
• 2-3 years of customer service or medical office experience preferred.
• Strong data entry and organizational skills needed.
• Excellent communication and teamwork abilities.

Responsibilities

• Responds to questions and concerns with professional customer service.
• Verifies insurance eligibility and assists with scheduling and registration.
• Maintains patient confidentiality in accordance with HIPAA.
• Collects authorization numbers and coordinates with departments as needed.

Skills

Customer service

HIPAA compliance

Data entry

Communication skills

Education

High School diploma or equivalent

Medical office experience

Tools

Epic

NDAS

ASF

Job description

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital is seeking a Patient Access Specialist to join our NMHC team. You will be the first point of contact, scheduling visits, validating insurance, and ensuring accurate demographic data.

You will uphold HIPAA, deliver exceptional customer service, coordinate with departments, and help patients navigate our registration and billing processes. This on-site role requires 2–3 years of medical office or customer service experience and a