Patient Services Concierge

Carolina Health Centers, Inc.; Clinton (SC); On-site; USD 19,000 - 28,000; Full time

Job summary

Carolina Health Centers, Inc. in Clinton, SC is seeking a Patient Service Representative to be the first point of contact for patients, visitors, and callers, handling phones, scheduling, and front-desk check-in/out.

The role emphasizes accurate demographic and insurance data, HIPAA compliance, and friendly, professional service across a busy medical practice, with collaboration with nurses and administrative staff.

Qualifications

• High School diploma or equivalent required.
• Knowledge of medical terminology preferred.
• Bi‑lingual in Spanish preferred.
• Must have a valid driver’s license and safe driving record.

Responsibilities

• Answers the telephone with the standard greeting and a smile in a timely manner.
• Schedule appointments and manage check-in/check-out processes.
• Verify Demographics, insurance information, and eligibility.
• Collect co-pays and post payments; balance payments.
• Update patient paperwork and HIPAA forms annually.
• Handle patient referrals and communications as needed.
• Navigate EHR and PM systems to update records and print records.

Skills

Excellent verbal and written comms

Current computer skills

Interpersonal relationships

Excellent organizational skills

Cultural awareness

Customer service and cultural Compet.

Confidentiality

Teamwork

Microsoft Office proficiency

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Carolina Health Centers, Inc. in Clinton, SC is seeking a Patient Service Representative to be the first point of contact for patients, visitors, and callers, handling phones, scheduling, and front-desk check-in/out.

The role emphasizes accurate demographic and insurance data, HIPAA compliance, and friendly, professional service across a busy medical practice, with collaboration with nurses and administrative staff.