Patient Services Concierge & Scheduling Specialist

CarolinaEast Health; New Bern (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

CarolinaEast Health System in New Bern, NC seeks a Patient Service Representative to greet, instruct, direct, answer phones, and schedule patients, serving as a liaison between patients and medical support staff. You will provide friendly, accurate information, verify patient data, and coordinate with clinical teams to ensure smooth patient flow.

This role emphasizes patient-centered service and adherence to CarolinaEast's standards of excellence, with opportunities to grow within the patient

Qualifications

• High school diploma or GED.
• Word Processing and computer experience.
• Knowledge of medical terminology is preferred.

Responsibilities

• Greet, instruct, direct, answer phones and schedule patients.
• Serve as a liaison between patient and medical support staff.
• Deliver outstanding customer service consistent with CarolinaEast's standards.

Skills

Customer service

Education

High school diploma or GED

Job description

CarolinaEast Health System in New Bern, NC seeks a Patient Service Representative to greet, instruct, direct, answer phones, and schedule patients, serving as a liaison between patients and medical support staff. You will provide friendly, accurate information, verify patient data, and coordinate with clinical teams to ensure smooth patient flow.

This role emphasizes patient-centered service and adherence to CarolinaEast's standards of excellence, with opportunities to grow within the patient