Patient Services Concierge — Flexible Hours & PTO

CRH Healthcare, LLC; Clinton (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

On-the-job Training

Employee flat-rate medical services at

Flexible Work Schedules

Generous PTO Plan

Employee Assistance Program

Complimentary Financial Planning

Collaborative Work Environment

Annual Merit Increases

Job summary

CRH Healthcare in Clinton, MD is seeking a Patient Services Representative for our urgent care clinics. In this role you will greet patients, check in, verify insurance, collect copays and coordinate with clinical staff to ensure a smooth patient flow.

You are the first point of contact, must be friendly and professional, and able to handle phones, scheduling, and basic computer tasks including EMR. This position offers on-the-job training and a collaborative work environment.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 1 year of reception/front desk experience.
• Customer service experience in healthcare outpatient setting preferred.
• Ability to work up to 12-hour shifts during the week or weekend as needed.
• Ability to escort or transport patients by wheelchair or stretcher when needed.

Responsibilities

• Greet patients and visitors in waiting area in a friendly manner.
• Check in patients, verify insurances, update patient information, collect copay.
• Serve as patient advocate to coordinate with clinical staff.
• Answer incoming phone calls promptly.
• Maintain a neat and orderly waiting area.
• Assist patients with ambulatory needs, including wheelchairs.
• Open/close clinic procedures and reporting tasks.
• Perform additional clerical duties as necessary.

Skills

Customer service

Interpersonal communication

Basic computer skills

Typing 25 wpm

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

CRH Healthcare in Clinton, MD is seeking a Patient Services Representative for our urgent care clinics. In this role you will greet patients, check in, verify insurance, collect copays and coordinate with clinical staff to ensure a smooth patient flow.

You are the first point of contact, must be friendly and professional, and able to handle phones, scheduling, and basic computer tasks including EMR. This position offers on-the-job training and a collaborative work environment.