Patient Experience Concierge

Novant Health; Mount Pleasant (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare organization in South Carolina is seeking a Patient Service Representative to support front office operations. This role involves greeting patients, managing appointments, and ensuring smooth patient flow. The ideal candidate will have strong customer service skills, experience in healthcare, and proficiency with electronic medical records. Join a dedicated team committed to providing excellent patient care.

Qualifications

• At least 2 years of customer service experience, ideally in a healthcare setting.
• Ability to maintain patient confidentiality and professionalism at all times.
• Experience with scheduling software is a plus.

Responsibilities

• Greet and assist patients as they arrive at the clinic.
• Schedule, confirm, and reschedule patient appointments.
• Collect and verify demographic and insurance information.

Skills

Customer service experience

Strong communication skills

Organizational skills

Proficiency with EMR software

Education

High school diploma or GED

Completion of a Medical Office Assistant program

Job description

A healthcare organization in South Carolina is seeking a Patient Service Representative to support front office operations. This role involves greeting patients, managing appointments, and ensuring smooth patient flow. The ideal candidate will have strong customer service skills, experience in healthcare, and proficiency with electronic medical records. Join a dedicated team committed to providing excellent patient care.