Patient Services Concierge

Franciscan Alliance, Inc.; Chesterton (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Franciscan Health Chesterton is seeking a customer service associate to warmly assist patients and visitors. You will handle inquiries in person, by phone, and via electronic channels, ensuring a smooth experience at our Chesterton location.

The role emphasizes courteous communication, accurate registration, and troubleshooting to resolve issues promptly. Applicants with a HS diploma and at least one year in customer service are encouraged to apply; CPR/First Aid training within 90 days is

Qualifications

• High School Diploma or GED preferred.
• 1 year of customer service experience preferred.
• CPR certification required within 90 days of hire.
• First Aid certification required within 90 days of hire.

Responsibilities

• Provide customer service in-person, electronic and by telephone to members and guests.
• Handle registration, POS and other services as required.
• Manage communication and troubleshooting as necessary.

Skills

Customer service mindset

Communication skills

Teamwork

Education

High School Diploma or GED

CPR Certification

First Aid Certification

Job description

Franciscan Health Chesterton is seeking a customer service associate to warmly assist patients and visitors. You will handle inquiries in person, by phone, and via electronic channels, ensuring a smooth experience at our Chesterton location.

The role emphasizes courteous communication, accurate registration, and troubleshooting to resolve issues promptly. Applicants with a HS diploma and at least one year in customer service are encouraged to apply; CPR/First Aid training within 90 days is