Patient Access & Scheduling Concierge

CommonSpirit Health; Seattle (WA); On-site; USD 25,000 - 30,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Services Representative to help patients and families by providing essential scheduling support and compassionate service. You will handle initial phone contacts, schedule, cancel, and reschedule appointments while protecting patient confidentiality and delivering an outstanding experience.

The role requires excellent communication, organization, and comfort working with care teams; previous office, call center, or healthcare experience is

Qualifications

• 6 months of office or call center experience or healthcare experience.
• Familiarity with medical terminology and proficient in Microsoft Office products.
• Previous call center or health care or customer service experience preferred.
• Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail.
• Ability to problem solve and multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts and patient registration software.
• Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions.
• Ability to meet and exceed service components of this position; knowledge of how to handle calls that are emergent in nature.
• Proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding).
• Demonstrated basic telephone skills (transfer, conference, placing a patient on hold).
• Excel in a team based environment with a positive attitude; comfortable with ambiguity and the ability to be flexible.

Responsibilities

• Handle initial phone contacts and assist patients based on individual needs.
• Schedule, cancel, and reschedule appointments while maintaining patient confidentiality and delivering efficient service.
• Communicate effectively with the clinical care team on behalf of the patient.

Skills

Customer service

Communication

Organization

Problem solving

Teamwork

Phone etiquette

Tools

Microsoft Office

Scheduling software

Job description

Virginia Mason Franciscan Health is seeking a Patient Services Representative to help patients and families by providing essential scheduling support and compassionate service. You will handle initial phone contacts, schedule, cancel, and reschedule appointments while protecting patient confidentiality and delivering an outstanding experience.

The role requires excellent communication, organization, and comfort working with care teams; previous office, call center, or healthcare experience is