Patient Experience Concierge - Front Desk

Capital Health System, Inc.; Hopewell (VA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Retirement Savings and Investment Plan

Disability Benefits - STD

Sick Time Off

Employee Assistance Program

Job summary

Capital Health seeks a friendly, customer-focused front desk associate to greet patients, guests and visitors in a busy medical environment. You will maintain a welcoming reception area and support clerical tasks while ensuring a smooth check-in process.

The role emphasizes responding to inquiries, coordinating with departments, and upholding professional appearance and courtesy. A high school diploma and at least one year of customer service experience are required, with opportunities for

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience preferred.
• Professional, courteous communication and good phone etiquette.

Responsibilities

• Greet patients, guests and visitors in a friendly, professional manner.
• Maintain a welcoming front desk environment and manage visitor flow.
• Provide clerical/administrative support as needed and route requests appropriately.
• Answer phones promptly and assist with basic inquiries.
• Collaborate with security and other departments to ensure a safe, hospitable environment.

Skills

Customer service

Phone communication

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Capital Health seeks a friendly, customer-focused front desk associate to greet patients, guests and visitors in a busy medical environment. You will maintain a welcoming reception area and support clerical tasks while ensuring a smooth check-in process.

The role emphasizes responding to inquiries, coordinating with departments, and upholding professional appearance and courtesy. A high school diploma and at least one year of customer service experience are required, with opportunities for