Patient Services Concierge - Front Desk & Scheduling

Paycom - ATS; Crown Point (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

NorthShore Health Centers seeks a Patient Service Representative to serve as the first point of contact for patients in Crown Point, IN. The role includes greeting visitors, registering patients, scheduling appointments, and collecting co-pays while delivering high-quality customer service.

The position requires a High School diploma or equivalent, reliability, and 18+ years old, with two years in healthcare preferred. Strong interpersonal and administrative skills are essential.

Qualifications

• Must be at least 18 years of age.
• Must have reliable transportation.
• High school diploma or equivalent.
• Two years of experience in a healthcare setting (preferred).

Responsibilities

• Greet patients and visitors in a cordial and friendly manner and direct them to the appropriate department.
• Register patients and obtain written consent for release of records.
• Verify health insurance benefits to ensure coverage for services.
• Collect co-pays and sliding fee payments at the time of service.
• Schedule follow-up visits and communicate wait times to patients.
• Maintain HIPAA compliance and protect confidential information.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Attention to detail

Time management

Education

High school diploma or equivalent

Associate's degree in business or healthcare

Tools

Microsoft Office Suite

Job description

NorthShore Health Centers seeks a Patient Service Representative to serve as the first point of contact for patients in Crown Point, IN. The role includes greeting visitors, registering patients, scheduling appointments, and collecting co-pays while delivering high-quality customer service.

The position requires a High School diploma or equivalent, reliability, and 18+ years old, with two years in healthcare preferred. Strong interpersonal and administrative skills are essential.