Patient Concierge & Front Desk Associate

Concord Hospital Health System; Concord (NH); On-site; USD 21,000 - 25,000; Full time

Job summary

Concord Hospital is seeking a friendly, customer-focused individual to greet and assist patients, visitors, and staff on Saturdays. The role includes screening, wayfinding, and acting as an information resource in person, by phone, or email.

Required education is a high school diploma with at least one year of customer service experience in a professional setting. Proficiency in Microsoft Office is expected to support daily operations.

Qualifications

• One year of customer service experience in a professional business environment dealing with the public in person and on the phone.
• Competent in use of Microsoft Office applications.

Responsibilities

• Greets, screens and provides way finding assistance while also acting as an informational resource to patients, visitors, staff and vendors.
• As the first point of contact, creates a polished and positive first impression in welcoming of patients, visitors and employees entering Concord Hospital.
• Screens all patients, visitors and staff entering the building as appropriate and directed by Administration.
• Provides way finding assistance for patients, visitors, vendors, or staff, either in person or on the telephone.
• May push patients in wheel chairs to their destination within the hospital.
• Acts as an informational resource to patients, visitors, vendors, and staff either in person, telephone, or via e-mail.
• Supports the department's special programs and initiatives.
• Participates and engages in department and division activities.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

Concord Hospital is seeking a friendly, customer-focused individual to greet and assist patients, visitors, and staff on Saturdays. The role includes screening, wayfinding, and acting as an information resource in person, by phone, or email.

Required education is a high school diploma with at least one year of customer service experience in a professional setting. Proficiency in Microsoft Office is expected to support daily operations.