Patient Experience Concierge

Capital Health System, Inc.; Hopewell (VA); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Retirement Savings Plan

Paid Time Off

Job summary

Capital Health System, Inc. is seeking a friendly front desk associate to greet patients and visitors, manage the lobby, and support a welcoming environment. The role emphasizes customer service, clear communication, and efficient front desk operations.

The position offers part-time hours (20 per week), requires a high school diploma and at least one year of customer service experience, and includes assisting with phones, directions, and clerical tasks.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience.
• Strong communication and greeting skills.

Responsibilities

• Greet patients and visitors and maintain a welcoming environment.
• Direct guests using facility maps and assist with inquiries.
• Answer phones promptly and provide clerical support as needed.
• Collaborate with security to ensure a hospitable and safe environment.
• Maintain a neat, professional front desk and manage mail routing.

Skills

Customer service

Phone etiquette

Friendly demeanor

Education

High school diploma

Tools

Microsoft Office

Reception software

Job description

Capital Health System, Inc. is seeking a friendly front desk associate to greet patients and visitors, manage the lobby, and support a welcoming environment. The role emphasizes customer service, clear communication, and efficient front desk operations.

The position offers part-time hours (20 per week), requires a high school diploma and at least one year of customer service experience, and includes assisting with phones, directions, and clerical tasks.