Patient Care Concierge — Front Desk Advocate

ClareMedica Health Partners LLC; Kissimmee (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Claremedica Health Partners LLC is seeking a Patient Care Concierge to be the first contact for patients, delivering exceptional front-office support and coordinating with medical staff to ensure smooth visits. You will greet patients, check in/out, schedule appointments, manage records, verify insurance information, and help maintain a friendly, organized reception while upholding HIPAA standards.

A high school diploma and strong communication, computer skills, and attention to detail are

Qualifications

• High School Diploma or GED required with strong communication skills.
• Experience in medical clinics or front-desk/customer service preferred.
• Proficient with Microsoft Office; able to enter data accurately.
• Basic familiarity with medical terminology and HIPAA practices.
• Ability to work professionally with patients and staff; bilingual a plus.

Responsibilities

• Interact with patients and visitors in a polite and friendly manner.
• Greet every guest and manage new patient registrations and check-in/out.
• Answer phones professionally and relay messages accurately.
• Maintain and organize provider schedules and appointment confirmations.
• Verify patient demographics, insurance information, and collect copays.
• Process documents in the EMR system and handle incoming faxes.

Skills

Customer service

Communication

Medical terminology

Microsoft Office

Data entry

Education

High School Diploma or GED

Tools

EMR software

Job description

Claremedica Health Partners LLC is seeking a Patient Care Concierge to be the first contact for patients, delivering exceptional front-office support and coordinating with medical staff to ensure smooth visits. You will greet patients, check in/out, schedule appointments, manage records, verify insurance information, and help maintain a friendly, organized reception while upholding HIPAA standards.

A high school diploma and strong communication, computer skills, and attention to detail are