Patient Services Concierge

LVHN; Center Valley (Lehigh County); Presencial; USD 21.000 - 32.000; Jornada completa

Descripción de la vacante

Lehigh Valley Health Network in Center Valley is seeking an administrative coordinator to coordinate daily physician practice operations. You will be the first point of contact for patients and providers, delivering high-quality customer service and ensuring smooth check-in, registration, and scheduling.

Responsibilities include handling insurance authorizations, managing EMR workflows, supporting team training, and maintaining confidentiality while adapting to changing priorities.

Formación

• High School Diploma or GED required.
• 1 year of customer service experience.
• Ability to adapt to changing priorities and maintain accuracy.
• Ability to maintain strict confidentiality.
• Proficient computer skills and EMR workflow experience.

Responsabilidades

• Coordinate clerical/administrative duties for daily physician practice operations.
• Serve as the initial contact for patients and providers.
• Assist with registration, check-in, and scheduling of appointments.
• Assist with insurance authorizations and precertifications as needed.
• Support patient outreach and EMR messaging efforts.
• Maintain timely patient scheduling and ensure high-quality patient experience.
• Adapt to changing priorities and support team training.

Conocimientos

Customer service

Proficient computer skills

Ability to adapt to changing pri­or­it

Confidentiality

Educación

High School Diploma/GED

Herramientas

EMR workflows

Descripción del empleo

Lehigh Valley Health Network in Center Valley is seeking an administrative coordinator to coordinate daily physician practice operations. You will be the first point of contact for patients and providers, delivering high-quality customer service and ensuring smooth check-in, registration, and scheduling.

Responsibilities include handling insurance authorizations, managing EMR workflows, supporting team training, and maintaining confidentiality while adapting to changing priorities.