Physician Practice Office Coordinator — Patient Access

1012 Lehigh Valley Physician Group - Lehigh; Allentown (Lehigh County); On-site; USD 42,000 - 60,000; Full time

Job summary

Lehigh Valley Health Network in Allentown is seeking an administrative coordinator to support daily physician practice operations. You will serve as a primary resource for insurance information, EMR scheduling and referral processing, assisting clerical staff and front-line schedulers.

Responsibilities include coordinating patient access workflows, staffing to meet needs, producing reports, and ensuring accurate registration, scheduling and billing processes.

Qualifications

• High School Diploma or GED required.
• 3 years of physician office practice experience.
• Ability to work with interruptions and adapt to rapidly changing priorities.
• Ability to provide coaching and feedback.
• Excellent organizational and communication skills.
• Knowledge and working use of medical terminology.
• Proficient computer skills.
• Proven proficiency with EMR workflows at orientation end.

Responsibilities

• Oversees patient access workflows including internal and external referrals.
• Coordinates daily staffing to meet procedures and schedules.
• Develops reports and monitors staff productivity and quality metrics.
• Ensures accurate registration, scheduling, billing and insurance handling.
• Supports service delivery team and quality initiatives.
• Troubleshoots and resolves equipment care issues.
• Assists with patient communication and service recovery.

Skills

Office coordination

Communication skills

EMR workflows

Medical terminology

Problem solving

Education

High School Diploma/GED

Associate's Degree Business Administration

Tools

EMR systems

Scheduling software

Microsoft Office

Job description

Lehigh Valley Health Network in Allentown is seeking an administrative coordinator to support daily physician practice operations. You will serve as a primary resource for insurance information, EMR scheduling and referral processing, assisting clerical staff and front-line schedulers.

Responsibilities include coordinating patient access workflows, staffing to meet needs, producing reports, and ensuring accurate registration, scheduling and billing processes.