Patient Experience Specialist

1012 Lehigh Valley Physician Group - Lehigh; San Diego (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Lehigh Valley Health Network is seeking an administrative professional to support daily physician practice operations. You will serve as the initial point of contact for patients and providers, delivering a high standard of customer service and efficient care coordination.

This onsite role requires clerical accuracy, confidentiality, and proficiency with EMR systems. You will assist with scheduling, registrations, and insurance verifications to maintain a smooth patient experience.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• Ability to adapt to changing priorities and maintain confidentiality.
• Proficient computer skills and familiarity with EMR workflows.

Responsibilities

• Performs a variety of detail-oriented clerical tasks that support physician practice operations.
• Gathers information necessary for accurate registration and check-in.
• Obtains insurance authorizations/precertification and completes medical record release requests; schedules and confirms patient appointments.
• Maintains the execution and flow of the patient schedule to provide the best patient experience; handles outreach and follow-ups.

Skills

Customer service

Adaptability

Confidentiality

Computer proficiency

EMR workflows

Cash handling

Patient portal explanation

Education

High School Diploma/GED

Tools

EMR

Job description

Lehigh Valley Health Network is seeking an administrative professional to support daily physician practice operations. You will serve as the initial point of contact for patients and providers, delivering a high standard of customer service and efficient care coordination.

This onsite role requires clerical accuracy, confidentiality, and proficiency with EMR systems. You will assist with scheduling, registrations, and insurance verifications to maintain a smooth patient experience.