Patient Experience Coordinator

Lehigh Valley Health Network, Inc.; Little Rock (AR); On-site; USD 34,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Patient Services Representative to join a day shift team. The role supports daily physician practice operations, serving as the first contact for patients and providers. You will handle registrations, scheduling, outreach, and documentation with a focus on patient experience.

The position emphasizes accuracy, confidentiality, and proficient use of EMR and scheduling tools, with a collaborative, multi-tasking environment and ongoing training.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Ability to adapt to changing priorities and maintain accuracy.
• Proficient in computer use and EMR workflows.

Responsibilities

• Register and check-in patients; verify insurance where needed.
• Obtain authorizations and precertifications; schedule appointments.
• Support patient outreach via phone and EMR messaging.
• Maintain patient confidentiality and accurate records.
• Assist in billing, filing, referrals, and work queues as needed.

Skills

Customer service

EMR workflows

Communication

Attention to detail

Confidentiality

Education

High School Diploma/GED

Tools

EMR software

Billing/scheduling software

Job description

Lehigh Valley Health Network is seeking a Patient Services Representative to join a day shift team. The role supports daily physician practice operations, serving as the first contact for patients and providers. You will handle registrations, scheduling, outreach, and documentation with a focus on patient experience.

The position emphasizes accuracy, confidentiality, and proficient use of EMR and scheduling tools, with a collaborative, multi-tasking environment and ongoing training.