Healthcare Customer Support Specialist

Lincare Holdings Inc.; Ontario (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Training and advancement opportunities

Employee referral program

Job summary

Lincare Holdings Inc. seeks a customer service representative to engage with customers, answer questions, and support compliance with physician directions. You will handle calls, assess service needs, educate customers about products, and document interactions in the system.

The role involves data entry, updating records, and assisting in training staff while meeting quality and accuracy standards in a healthcare setting.

Qualifications

• Read and analyze patient orders and related documents.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Perform basic calculations for frequency and doses.
• Follow instructions from written and oral directions.

Responsibilities

• Communicate with customers via inbound and outbound calls, including dialer-generated outbound calls.
• Assess customer needs for additional products or services.
• Verify compliance with physician orders and educate customers about products/services.
• Document calls and enter orders in the computerized system.
• Update demographic information in records.

Skills

Communication skills

Customer service

Training others

Data entry

Numerical calculations

Education

High School Diploma or GED

1-3 months related experience/training

Licensing requirements depending on location

Tools

Computer entry

Job description

Lincare Holdings Inc. seeks a customer service representative to engage with customers, answer questions, and support compliance with physician directions. You will handle calls, assess service needs, educate customers about products, and document interactions in the system.

The role involves data entry, updating records, and assisting in training staff while meeting quality and accuracy standards in a healthcare setting.