Patient Services & Education Specialist

Lincare Holdings Inc.; Idaho; Presencial; USD 30.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Descripción de la vacante

Lincare Holdings Inc. is seeking a customer service professional to communicate with customers, assess needs for products and services, and ensure compliance with physician orders. You will document calls, enter orders, and verify demographic information in a computerized system.

The role emphasizes accurate data entry, clear communication with patients and coworkers, and supporting training efforts within the team.

Formación

• Read and analyze patient orders.
• Effectively communicate with coworkers and patients.
• Help with the training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsabilidades

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Conocimientos

Read and analyze documents

Effective communication

Training others

Dosage calculations

Follow instructions

Educación

High School Diploma / GED

Herramientas

Computer entry

Descripción del empleo

Lincare Holdings Inc. is seeking a customer service professional to communicate with customers, assess needs for products and services, and ensure compliance with physician orders. You will document calls, enter orders, and verify demographic information in a computerized system.

The role emphasizes accurate data entry, clear communication with patients and coworkers, and supporting training efforts within the team.