Patient Care & Order Support Specialist

Lincare Holdings Inc.; City of Canandaigua (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Ongoing training and advancement

Job summary

Lincare is seeking a customer-focused professional to support patients and physicians by answering questions, resolving problems, and ensuring compliance with physician orders. The role involves handling inbound/outbound calls, documenting interactions in our system, updating records, and providing education about products and services.

Strong communication, accuracy, and computer entry skills are essential.

Qualifications

• Read and analyze patient orders and documents.
• Communicate effectively with coworkers and patients.
• Assist with training of employees as needed.
• Calculate figures and amounts for frequency and doses dispensed.
• Follow oral and written instructions with common sense understanding.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Skills

Read/analyze documents

Effective communication

Train employees

Calculate dosages/frequencies

Follow oral/written instructions

Education

High School Diploma or GED

1–3 months related experience/training

Tools

Computer entry

Job description

Lincare is seeking a customer-focused professional to support patients and physicians by answering questions, resolving problems, and ensuring compliance with physician orders. The role involves handling inbound/outbound calls, documenting interactions in our system, updating records, and providing education about products and services.

Strong communication, accuracy, and computer entry skills are essential.