Patient Services & Compliance Specialist

Lincare Holdings Inc.; Town of Catskill (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

Lincare Holdings Inc. in the United States seeks a dedicated professional to communicate with customers, answer questions, assess needs, and support compliance with physician directions.

This role involves documenting calls, entering orders, and updating demographic information in the provider system. The position emphasizes clear communication with patients and coworkers, training support for staff, and accurate handling of frequency and dosage calculations in a healthcare context.

Qualifications

• Read and analyze patient orders or related documents.
• Effectively communicate with coworkers and patients.
• Assist in training employees as needed.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions with reasonable judgment.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders and educates about products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records

Skills

Document analysis

Communication skills

Train others

Numerical calculations

Follow instructions

Education

High School Diploma or GED

Tools

Computer entry

Job description

Lincare Holdings Inc. in the United States seeks a dedicated professional to communicate with customers, answer questions, assess needs, and support compliance with physician directions.

This role involves documenting calls, entering orders, and updating demographic information in the provider system. The position emphasizes clear communication with patients and coworkers, training support for staff, and accurate handling of frequency and dosage calculations in a healthcare context.