Patient Care & Compliance Specialist

Lincare Holdings Inc.; Cedar City (UT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings Inc. in Utah seeks a customer service representative to interact with patients and healthcare providers by answering questions, resolving problems, and assessing ongoing needs while ensuring compliance with physician directions.

You will document calls, enter orders, verify and update demographics, and support training of staff. The role emphasizes clear communication, accuracy in record-keeping, and adherence to company policies.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Read and analyze documents

Effective communication

Training support

Calculate figures and doses

Follow oral and written instructions

Education

High School Diploma / GED

Computer data entry

Licensing requirements (location)

Job description

Lincare Holdings Inc. in Utah seeks a customer service representative to interact with patients and healthcare providers by answering questions, resolving problems, and assessing ongoing needs while ensuring compliance with physician directions.

You will document calls, enter orders, verify and update demographics, and support training of staff. The role emphasizes clear communication, accuracy in record-keeping, and adherence to company policies.