Patient Services & Compliance Specialist

Lincare-085e31c; Baltimore (MD); On-site; USD 34,000 - 48,000; Full time

Job summary

Lincare-085e31c seeks a Customer Service Representative to support customers by answering questions, resolving issues, and identifying ongoing product/service needs while ensuring adherence to physician directions.

You will handle inbound/outbound calls, document interactions in the system, and update patient demographics as needed. Training others and accurate data entry are also part of the role.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Communication

Customer service

Training

Data entry

Reading comprehension

Education

High School Diploma / GED

Job description

Lincare-085e31c seeks a Customer Service Representative to support customers by answering questions, resolving issues, and identifying ongoing product/service needs while ensuring adherence to physician directions.

You will handle inbound/outbound calls, document interactions in the system, and update patient demographics as needed. Training others and accurate data entry are also part of the role.