Customer Support & Data Entry Specialist

Lincare; Kingman (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare is seeking a customer service associate to handle inbound and outbound calls, addressing questions and resolving issues while supporting physician-directed care.

The role involves documenting calls in a patient record system, verifying demographic information, and updating records to ensure accurate, up-to-date data for ongoing product and service needs.

Position emphasizes accurate data management and efficient handling of routine inquiries to support field staff and physicians.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

Lincare is seeking a customer service associate to handle inbound and outbound calls, addressing questions and resolving issues while supporting physician-directed care.

The role involves documenting calls in a patient record system, verifying demographic information, and updating records to ensure accurate, up-to-date data for ongoing product and service needs.

Position emphasizes accurate data management and efficient handling of routine inquiries to support field staff and physicians.